Patient Resources

We know you have questions.
We are here to help.
Information about our program, support groups and a video tour, are available to help guide you in your journey.

 

About Our Accredited Cancer Program

United Hospital Center’s (UHC) comprehensive Community Cancer Program has been approved by the Commission on Cancer of the American College of Surgeons since 1989.

The Commission of Cancer (CoC) was established by the American College of Surgeons (ACoS) to create standards ensuring quality, multidisciplinary and comprehensive cancer care delivery in health care settings. The CoC conducts surveys in health care settings to assess compliance with those standards, as well as collects standardized data from CoC-accredited health care settings to measure cancer care quality.

UHC’s Cecil B. Highland Jr. & Barbara B. Highland Cancer Center received accreditation with commendation for its survey, which acknowledges national recognition for the entire cancer care team.

Receiving care at a Commission on Cancer (CoC) approved cancer program ensures: access to quality care close to home, comprehensive care offering a range of state-of-the-art services and equipment, a multi-specialty team approach to coordinate the best treatment options available to cancer patients, information about cancer clinical trials, education, and support, lifelong patient follow-up through a cancer registry that collects data on type and stage of cancer and treatment results, and ongoing monitoring and improvement of care.

UHC’s commitment to providing state-of-the-art equipment and the most up-to-date treatment regimens is complemented by clinicians who keep abreast of advances in cancer care and continue to treat all cancer patients.
Receiving care at a Commission on Cancer (COC) approved cancer program ensures access to quality care close to home; comprehensive care offering a range of state-of-the-art services and equipment; a multi-specialty team approach to coordinate the best treatment options available to cancer patients; information about cancer clinical trials, education, and support; lifelong patient follow-up through a cancer registry that collects data on type and stage of cancer and treatment results; and ongoing monitoring and improvement of care.

Forty of the fifty cancer hospitals in the country are accredited by the COC and treat more than 70 percent of newly diagnosed cancer patients.

Support Groups / Programs

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Butterfly Kiss Support Group

Butterfly Kiss meets at UHC monthly; sessions are open to anyone diagnosed with breast cancer and interested in help following diagnosis and/or treatment. Support and educational programs are provided.

For more information and the exact location of this program, call Peggy Johnson, RN, BSN, clinical navigator for breast health at 681-342-1810.

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Head and Neck Cancer Phone Support Group

This group’s focus is to offer specific education and collaboration to those diagnosed with any cancer of the head and neck (tongue, mouth, nasal, throat, and thyroid cancer). Participants will call in to the support group the last Thursday of the month at 4 pm and be able to connect, listen and share experiences. The group is open to current patients, those who have completed treatment and caregivers.

For further instructions and conference phone number, please call Clinical Navigator Gretchen Hennigan, RN, at 681-342-1793.
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Look Good, Feel Better

An American Cancer Society program

Look Good, Feel Better creates a support system for cancer patients through sessions with professionals on make-up, skin care, hair, and wigs. Self-referral to this program may be done or you can call for information.

Call Maggie Lowther, RN, oncology program coordinator at 681-342-1804 to register for this bi-monthly American Cancer Society program.

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Let’s Talk About Cancer with Kids

For kids who have a close relative who has been diagnosed with cancer. Tour Infusion Center and Radiation Oncology as well as discuss feelings and emotions with a therapist. For more information or to register, call Maggie Lowther, RN, oncology program coordinator, 681-342-1804.

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Lung Cancer Phone Support Group

Hear from a range of oncology trained health care professionals as they speak on a featured monthly topic. Share personal stories of both struggles and triumphs. Join by calling in on the first Tuesday of each month at 4 pm.

Call Clinical Navigator Amber Shearer, RN, OCN, at 681-342-1796.

Reach to Recovery

An American Cancer Society program

Through the Reach to Recovery program, trained American Cancer Society representatives (former breast cancer patients) visit those newly diagnosed with breast cancer to counsel, teach exercises, answer questions, and offer support.

Call Peggy Johnson, RN, BSN, clinical navigator for breast health, at 681-342-1810.

Health Services

United Home Health

A diagnosis of cancer can be devastating for patients, family, and friends. United Home Health’s professional staff can provide services including family teaching and support, pain management, intravenous therapy, assistance with catheter care, dressing changes, and other tasks as needed to encourage maximum comfort and independent functioning of the patient.

There is a registered nurse on call seven days a week, 24 hours a day. Other services include home health aides, physical therapy, speech and occupational therapy, and medical social services. Billing to Medicare, Medicaid, and third party payors is handled by the agency. Home health services are provided in Harrison, Doddridge, Marion, Lewis, Taylor, Barbour, and Upshur counties. United Home Health is Medicare certified and Joint Commission accredited. United Home Health is a department of United Hospital Center.

A physician referral is needed for services, but family, friends, or other health professionals may call 681-342-3200 for information.

People’s Hospice

People’s Hospice, a service of UHC, serves Harrison, Marion, Lewis, Doddridge, Taylor, Barbour, Upshur, Wetzel, and Monongalia counties, providing holistic support and care for terminally ill patients of any age and their families, allowing them to live as full a life as their illness will permit during the final stages. Any individual may refer a patient, but the attending physician must certify the patient’s appropriateness for hospice care.

An interdisciplinary team of professionals — including the attending physician and the hospice medical director — guide the family in the care and support of their loved one in his/her own home, personal care home or nursing facility and are available 24 hours a day. The staff includes nurses, social workers, certified home health aides, physical, occupational and speech therapists, and volunteers. Services are available regardless of ability to pay.

Support groups are offered to caregivers dealing with anticipatory grief. These groups are open to the public. Bereavement services are offered for at least one year after death to a patient’s surviving family. Trained staff is available to work with children and adults.

People’s Hospice is Medicare certified, state licensed, and Joint Commission-accredited.

For further information, call 681-342-3200.

Outpatient Diabetes Education

Sometimes people with cancer will experience high blood sugar levels due to medications, treatments or the inability of the body to keep blood sugar levels down. Your doctor may recommend that you monitor your blood glucose levels, take special medication, or follow a specific diet. If you find you need instruction on how to care for diabetes, please call 681-342-1862 for an appointment (required) or for more information.

Health Promotion/Early Detection

The UHC Cancer Center offers various programs and can provide pamphlets including information on early detection, prevention, specific types of cancer, and cancer treatment. The Cancer Center also conducts annual cancer screenings for men and women, as well as periodic seminars on cancer related topics. For a schedule of upcoming programs, to obtain pamphlets, or other information, call Maggie Lowther, RN, oncology program coordinator, at 681-342-1804.

Cancer Genetics Testing

Discuss with your physician whether you would benefit from genetic testing. For more information about testing, call Maggie Lowther, RN, oncology program coordinator, at 681-342-1804. If certified counseling is needed, a referral will be made by your physician.

Mammography Services*

Mammography services are available at United Hospital Center. The test is performed in comfortable, pleasant surroundings. Physician referral is necessary.

Mammography services at UHC are certified by the American College of Radiology. For more information on breast care services at United Hospital Center, call 681-342-1300.

Cancerline 1-800-924-2083

The Cancerline is an ongoing information service to the communities surrounding United Hospital Center. The phone line is staffed from 8 a.m. to 5 p.m. After 5 p.m., an answering machine will take your message and your call will be returned.

Many individuals have taken advantage of receiving information over the phone or through the mail on a cancer-related topic.

This service is not for emergencies and does not replace the importance of talking with your healthcare provider.

WVU Medicine Neurosurgery, Spine & Pain Center at UHC

Depending on the type of cancer, as many as one-third or more of all patients report pain that may interfere with their social and physical activity and overall enjoyment of life.

At WVU Medicine Neurosurgery, Spine & Pain Center at UHC, the staff’s goal is to help return patients to as functional and as independent a life as possible. Treatment can be as easy as oral medication changes, epidural narcotics through a catheter, or other advanced treatments such as neurolytic blocks. For more information, ask your physician for a referral or call 681-342-3500.

United Pharmacy | Prescriptions

United Pharmacy is a full-service pharmacy that is available for patients and the community. The pharmacy is located on the first floor of United Hospital Center just to your left as you enter the main lobby entrance.

If you are a patient in UHC, your doctor or nurse can phone (681-342-1580) or fax (681-342-1588) your prescriptions to United Pharmacy.

United Pharmacy offers prescription refills 24 hours a day, seven days a week by calling and entering your prescription number or by clicking the prescription link and ordering online. You can pick up orders during regular business hours.

United Transitional Care Center*

United Transitional Care Center (UTCC) is a 32-bed skilled nursing facility affiliated with United Hospital Center.

Oncology patients may qualify for admission by meeting specific medical guidelines set by Medicare for skilled coverage. Some typical services include rehabilitation services, intravenous therapy for hydration, medication, and pain control; skin care management; and nursing management. A committee will review each referral for possible Medicare coverage and admission to the facility.

UTCC utilizes an interdisciplinary approach to geriatric care and provides short-term sub-acute services. More information may be obtained from your hospital social worker or by calling 681-342-5174.

Clinical Trials

When appropriate, various clinical trial opportunities are available to the patients of UHC. Your physician may offer this investigational option depending on the type and stage of your cancer. Clinical trials currently available at UHC may include but are not limited to treatment; study of tumor tissue; laboratory analysis of components of blood; and prevention of cancer in high-risk individuals. Clinical trials are provided in collaboration with WVU Healthcare.

Other national sources of clinical trial information include the American Cancer Society (1.888.227.6333, www.cancer.org) and the National Cancer Institute (1.800.4.CANCER, cancer.gov/clinicaltrials).

Talk to your physician if this is appropriate for you. Call 681-342-1830 for more information on cancer research at UHC.

Radiation Oncology

Radiation Oncology provides a full range of services including state-of-the-art equipment. Two linear accelerators are available, which have electronic imaging of treatment sites; conebeam CT which does simple CT scans within the accelerator itself for day-to-day comparison of patient positioning; and stereotactic cones that will give the doctor an additional treatment method for small tumors. There are additional features that improve patient care. The department also has a CT simulator so patients are now scanned in the department rather than at a remote site. For more information, call Becky Kozul, Chief Therapist, at 681-342-1800.

UHC Infusion Center

The UHC Infusion Center is located in the cancer center. This department provides care to outpatients with infusion needs as chemotherapy, blood products, fluids for hydration, antibiotics, and care of intravenous catheters and ports. When the physician/patient team determines outpatient cancer care is appropriate, the UHC infusion center will assist in meeting your needs. Call Melissa Morgan, RN, at 681-342-1820.

Lymphedema Management

A program for women and men with lymphedema, this service includes therapy to redirect fluid to lymph nodes plus education on home management. For more information, call Ginny Vincent, OT, at United Rehab 681-342-5610.

Health Access

This free clinic provides primary care, specialty care to residents of Harrison and Doddridge counties upon referral, and pharmaceuticals.

Diagnostic testing and acute hospital care are available for patients through collaboration with UHC. Patients are self-referred to Health Access and qualify for services based on financial need.

Patients must have been denied Medicaid benefits in order to apply at Health Access. For more information, call 304-622-2708.

Chaplaincy

The Chaplaincy service staff is available to assist patients who would like to speak to a chaplain; receive the sacraments of his/her church; or contact his/her own pastor. Call Chaplaincy at 681-342-1735. The hospital chapel is located on the first floor near the main entrance and is available for private prayer and reflection.

Discharge Planning and Social Services

Discharge planning includes coordination of community resources to assist you in obtaining care outside of the hospital. This may include durable medical equipment, home health, and hospice referrals. The department’s staff also assists with support services, nursing home placements, skilled care center placements, and assists with transportation arrangements for outpatient radiation therapy.

For more information, call 681-342-1670.

Concerns/Complaints

If you feel any concerns or complaints you have about your hospital stay are not being addressed satisfactorily by the staff, please ask to speak to the department manager or call 681-342-1830 for further assistance.

Nutrition Services

Registered dietitians provide personalized nutritional assessments, teaching, and support to cancer patients on an inpatient as well as outpatient basis. Their expertise about nutritional needs and concerns helps patients to maintain a healthy diet throughout their treatment.

Specific questions may be addressed to UHC’s oncology dietitian by calling 681-342-6158 and asking for a dietitian.

Psychosocial Services

Behavioral therapists are available to assist with the many emotions that the diagnosis and treatment of cancer can bring. For questions please call 681-342-1830.

Rehabilitation Services

The purpose of rehabilitation is to help individuals attain or perform at their highest possible level of function. These nationally certified trained professionals in oncology services offered at UHC include: occupational, physical, speech, and ostomy therapies. The therapist will establish a program based on identified needs to meet your personal goals. Rehabilitation may help those who are demonstrating a decrease in mobility skills, strength, endurance, daily living skills, communication skills and swallowing skills. For more information, call 681-342-5610 for rehabilitation services and 681-342-1888 for ostomy services.

Making an Appointment

Referring physician’s should fax the UHC Referral Form (that we provide to physicians) to 681-342-1829, along with the requested medical records.

The UHC oncology staff will call the patient with a date and time of the appointment and mail out a questionnaire for the patient to fill out and bring with them at the time of the appointment.

Patients need to bring in their insurance card and all current medications as well.

They will register at the Registration desk in the front of the Cancer Center. Any labs will be performed prior to seeing the medical staff.

All testing that is ordered will be scheduled by the Medical Assistant and a follow up appointment will be given to the patient before they leave.

Based on your need, you can get same-day appointments.

We offer next business day appointments for new referrals if requested by the referring physician or patient.

What to Bring to Your Appointment

  • Insurance cards
  • Current Medications
  • Questionnaire that was mailed to the patient

Download Physician Referral Form

Download Form

Getting Here

Directions

Get Directions

Cancer care at United Hospital Center is provided at the Cecil B. Highland Jr. and Barbara B. Highland Cancer Center located on the United Hospital Center campus adjacent to Interstate 79 at Jerry Dove Drive, Exit 124 in Bridgeport, West Virginia.

The Cancer Center at UHC has a parking lot adjacent to the entrance for cancer center patients. To access the parking lot, enter the hospital campus, drive past the main hospital entrance and turn left at the cancer center entrance.

Patients may be dropped off under the cancer center canopy; complimentary wheel chairs are located just inside. Park your vehicle in the lot adjacent to the entrance, parking is free.

Walk through the cancer center’s exterior glass doors and turn left. You’ll see the cancer center entrance directly in front of you.

Billing

You or a family member may visit our Patient Accounts Representative should there be questions regarding your account or you need copies of your statements. This office is located on the first floor of United Hospital Center next to the cashier window. If you need assistance locating the Patient Accounts Representative office, a volunteer at the information desk or one of the greeters will assist you.

United Hospital Center also processes claims to your insurance carrier(s). However, if a balance remains (or you do not have any insurance coverage), we can arrange for an installment payment program. If you cannot pay, we can provide assistance, based on annual family income guidelines published by the federal government.

Because the hospital patient accounts processes are complex, we usually register you each time you are a patient which will mean you could have many accounts. However, we can list all accounts under a single account for your family which simplifies the billing process.

The hospital bill does not include charges for physician’s services (your personal physician or a specialist). The hospital bill also does not include charges for any Radiologist fees or the ER physicians. You may receive additional bills for those physician charges.

The hospital bills for traditional hospital services plus for the pathologist and electrocardiogram (EKG) interpretations. If you need to call about your account, please use the following numbers:

Hospital patient accounts representative
United Hospital Center Anesthesia
Radiation Oncologist patient accounts
Radiological Physician Associates
University Health Associates

 

Medicaid Eligibility Specialist

A Medicaid eligibility specialist is available at UHC who can assist patients in determining eligibility for Medicaid and completing necessary paperwork to receive Medicaid benefits if they have no insurance or means of paying their hospital bill. For more information, call 681-342-1711.

2018 Program Schedule

Community Support Groups*

For more information call Maggie Lowther, 681-342-1804.

Cancer Survivorship Workshop

This is a workshop for all cancer survivors/family and friends. Important topics will be discussed which may include the following: communication, nutrition, spirituality, rehabilitation needs, financial issues, thoughts and feelings, and survivorship panel. For more information, call Maggie Lowther, 681-342-1804.

Butterfly Kiss

This is a group for those with breast cancer and their families/friends. For more information, call Peggy Johnson, 681-342-1810.

Bereavement Support Group

To register or for more information, call Leigh Ann Ritter, 681-342-3259.

FreshStart*

This is a four-session program to help individuals stop smoking or using smokeless tobacco. For more information or to register, call American Cancer Society, 1-800-ACS-2345.

Getting Through the Holidays

This is a program for those who have lost a loved one in the past year – grief workshop. For more information or to register, call Leigh Ann Ritter, 681-342-3259.

Learning to Live with Cancer

Your choice of an informational video or DVD. To obtain a copy, call Maggie Lowther, 681-351-1804.

Skin Cancer Screening

Skin screening available at no cost; pre registration required. For more information or to register, call Maggie Lowther, 681-342-1804.

Look Good, Feel Better*

A program where women with cancer can receive tips on makeup, hair, wigs, and turbans. Call Maggie Lowther, 681-342-1804.

Celebration of Life

Annual cancer survivor program for patients treated at UHC. For more information, call Linda Carte, 681-342-1830, or continue to visit this website for more information.

Men’s Health Event

For more information call Maggie Lowther, 681-342-1804.

Nutrition Information*

Get answers or suggestions for your questions on nutrition. call Maggie Lowther, 681-342-1804.

Women’s Cancer Screening

Breast exam, pap test, colorectal screening, and mammogram at no cost; pre-registration required.
For more information, call Maggie Lowther, 681-342-1804.

Let’s Talk About Cancer with Kids

This is an informative session for kids who have a close relative that has been diagnosed with cancer. Tour the Infusion Center and Radiation Oncology, as well as discuss feelings and emotions with a therapist. For more information or to register, call Maggie Lowther, 681-342-1804.

Cancer Genetics Testing

Discuss with your physician whether you would benefit from genetic testing. For more information or to register, call Maggie Lowther, 681-342-1804.

We Hear You Newsletter

Informative cancer care newsletter. If you would like to be added to the mailing list or for more information, call Maggie Lowther, 681-342-1804.

Clinical Trials

For information on the clinical trials currently open and enrolling, call Maggie Lowther, 681-342-1804.

Navigators

For cancer patient information, contact

  • Peggy Johnson, for breast or gynecological cancer, 681-342-1810.
  • Amber Shearer, for lung, digestive system, pancreatic, and melanoma, 681-342-1796.
  • Gretchen Hennigan, for urology, hematology, head and neck, and brain cancer, 681-342-1793.
  • Unknown cancers call any Navigator listed.

* Program offered in conjunction with American Cancer Society

Cancer Hotline

If you have a suggestion for a program or service, call Linda Carte, 681-342-1830.

For information on community education programs or to be placed on a mailing list to receive information call Maggie Lowther, 681-342-1804.

Unless otherwise noted all programs are held on the UHC campus.

Note: Program dates and times are subject to change throughout the year. Therefore, it is important to call and register for programs or to call for any information you may need.

For information on any cancer-related topic call the Cancer Information Line.

1-800-924-2083 | Cancer Line | At United Hospital Center

 

 

and receive the Patient Information Kit Download.

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